Your website should be working hard for your clinic — attracting new patients, building trust, and making bookings simple. But many healthcare providers in New Zealand come to us with websites that are broken, outdated, or simply not delivering results.
Common problems include slow loading times, broken booking forms, or designs that don’t work on mobile. These issues don’t just frustrate patients — they damage trust, reduce bookings, and may even put your practice at risk of non-compliance.
At Total Medical Design, we specialise in healthcare website rescue. Instead of forcing you into an expensive rebuild, we assess what’s working, repair what’s broken, and bring your site up to modern, compliant standards. The result is a patient-friendly website that works properly, supports your clinic, and helps you grow.
within seconds — a broken site can cost you bookings.
Non-compliant content and insecure forms risk patient trust and regulatory issues.
Outdated designs can make even the best clinics look unprofessional.
Every rescue project begins with a thorough review of your site, identifying the areas holding you back. From there, we apply targeted fixes designed to restore performance, compliance, and patient trust.
We assess design, functionality, SEO, mobile performance, and compliance with ASA, HDC, and NZ Privacy Act standards.
You receive a clear report on what’s working, what’s broken, and how we’ll fix it.
We apply updates, repair booking forms, improve speed, and refresh design.
Ensuring all content, forms, and technical settings meet NZ healthcare requirements.
Hosting, maintenance, and updates to keep your site running smoothly.
Broken or outdated booking systems that lose patient enquiries.
Mobile layout issues making your site hard to use on phones and tablets.
Slow loading speeds that frustrate users and hurt SEO.
Outdated content or non-compliant claims that risk breaching ASA guidelines.
Missing SSL certificates or insecure forms that compromise patient data.
All improvements are implemented with compliance at the core, so your site not only looks and works better, but also meets healthcare advertising and privacy requirements.
Rescuing your website can deliver quick, measurable improvements for your clinic.
A refreshed, mobile-friendly design ensures patients can find services, complete forms, and book appointments without frustration.
A professional, compliant site reassures patients they’re in safe hands and encourages them to choose your clinic over competitors.
Repairing booking forms and improving site speed directly translates into more patient enquiries and confirmed appointments.
Rescue is often faster and more affordable than a full rebuild. By targeting the key issues, we extend the life of your current site while preparing it for future growth.
Your site is reviewed against NZ Privacy Act, HDC guidelines, and ASA standards, reducing your compliance risk and ensuring your digital presence remains safe and professional.
When we rescue a site, we also structure it for AI-driven search. This includes natural-language content, clear Q&As, and schema markup so platforms like Google SGE and Bing AI can reference your clinic.
Not always. In many cases, your existing site can be repaired and modernised without the need for a complete rebuild. We begin with a detailed audit of design, technical performance, and compliance. If the underlying framework is stable, we apply targeted fixes to speed, security, booking systems, and content. Only if the site is severely outdated, insecure, or unsupported would we recommend starting from scratch.
Yes. Many clinics come to us with unreliable booking systems. We can repair your current setup or replace it with a more secure and user-friendly alternative. We work with platforms such as HotDoc, HealthEngine, Nookal, Gensolve, SimplyBook.me, and Zedmed, ensuring any integration meets NZ privacy laws.
We can redesign your layout to ensure it works seamlessly on all devices. With most patients now accessing healthcare services via mobile, this is one of the most important updates we make. A mobile-friendly site also performs better in search rankings and supports patient engagement.
Yes. Every rescue includes a compliance review against the NZ Privacy Act, Health Information Privacy Code, HDC guidance, and ASA advertising standards. We update forms, content, and disclaimers as needed, ensuring your clinic is protected from regulatory risk.
Absolutely. We can manage the transition from your existing provider, including hosting migration, domain setup, and site access. Once transferred, we apply the necessary fixes and can provide optional ongoing support.
Most website rescues are completed within 2–4 weeks, depending on complexity. Smaller fixes, such as repairing forms or updating copy, may take just a few days. For urgent cases, we can prioritise your project to minimise downtime.
Yes. We offer secure, compliant hosting on Australian servers suitable for NZ clinics, plus optional maintenance packages. These include updates, backups, security monitoring, and priority support, giving you peace of mind that your site remains secure and effective.
Don’t let a broken or outdated site cost you patients. With fast, compliance-first website rescue, you can restore performance, improve trust, and increase bookings — without the cost of a full rebuild.
+61 433 399 294